Contact Us
Got a question about a review, spotted something that needs updating, or want to flag an online casino operating in Canada that we haven't covered yet? This page explains the best way to reach us and what we can (and can't) help with.
What we can help with
Secure Canadian Online Casinos is an independent research and comparison site. We don't operate casinos, hold player funds, process withdrawals or run promotions ourselves — so we're not able to resolve account issues, payment disputes or bonus complaints on a reader's behalf. Those matters sit with the casino itself, and where relevant, with the regulator that licensed it.
What we're genuinely useful for:
- Corrections — if an offer, term or fact on one of our pages is out of date or wrong, tell us and we'll check it against the source
- Suggestions — a Canadian-facing casino you think deserves a look, or a topic you'd like covered in more depth
- Feedback on our ratings and reviewing method — including how we weigh licensing, security and fairness
- General questions about how the site works, how we make money, or how to read a bonus offer
- Partnership or media enquiries from operators and industry contacts
What to include so we can actually help
The faster and more useful our reply, the more detail you give us up front. A good message usually covers:
- Which page you're writing about, including the casino name if it's a review query
- What you noticed — a wrong figure, an outdated offer, a broken link, or a gap you think we should fill
- Any source or screenshot that supports what you're flagging, if you have one
- Whether you're asking as a player, an operator, or someone working in the industry
If your query is about a specific casino account
Because we don't manage player accounts, deposits or withdrawals, we can't step in on a live dispute with an operator. If you're having trouble with a deposit, a stuck withdrawal or a bonus that hasn't credited, the right first step is the casino's own support desk, followed by the dispute process set out in its terms. If you're worried about your gambling habits more generally rather than one specific transaction, our Responsible Gambling page has practical steps and support options.
How this fits with the rest of the site
Our reviews of individual operators, our bonus breakdowns and our payment method comparisons all live on the site's main pages rather than here — this page is purely for getting in touch. If you're after background on who runs Secure Canadian Online Casinos, how we're funded and why our rankings aren't for sale, that's covered on our About Us page. Our site-wide terms of use, including how our commercial relationships work, are set out in full in our Terms and Conditions.
A note on accuracy and independence
Online casino offers, wagering terms and payment options change often, and operators sometimes update their terms without much notice. We rely partly on reader reports to catch these changes quickly, which is one more reason contact matters here: a message flagging an outdated bonus term or an incorrect rating helps keep the whole site more reliable for the next visitor. We don't accept payment in exchange for correcting a listing in an operator's favour, and we don't remove a genuine limitation from a review because a casino asks us to.
Response times
We aim to review incoming messages in the order they arrive. Straightforward corrections tend to get actioned faster than broader editorial suggestions, which may need more research before we update a page. We don't offer live chat or phone support — this isn't a customer service desk for casino accounts, it's an editorial contact point for the content on goodsecurityquestions.com.